Verizon Reviews

A profit greedy company who exploited customers during the pandemic. Still trying to collect money while people were struggling. The same way they treat their workers.
Workers are exploited while executives get perks and bonuses
No humanity or compassion from this company.
Scrap those lying commercials that make the company like sweet and rosy

Scandalous company they try to make you pay more than what you have to pay. The bill be high for no reason and try to sneak in extra fees like people are dumb. I cannot

Wow. Verizon is for sure reading all this but not claiming this or responding to anyone. No worries

I moved from ATT to Verizon wireless 3 months ago. My experiences with leadership team ( Tier 2 customer service)

1. This department calls themselves as leadership but they are tier 2 customer service. For sure to ask for ‘Office of Management or CEO'. They will avoid it by lying but if you insist they will set up a call. Office of Managemnet may take 24-48 hours to respond, even if customer issue is 911.

2. Since joining Verizon I had six experiences with Verizon leadership ( Tier 2) and one with office of leadership /CEO.

3. I got a call from this office from a male named Carlos. Call details

A) Carlos heard me for 35-40 minutes and tried to show his calm. As I finished sharing my experiences with leadership ( Tier 2) stating with facts they are

1. Not true leadership and lack the skills and Need to be trained
2. They need not make promises if they can't follow through. Which means directly they lie on your face
3. They are disrespectful and talk over you. They don't listen at all. They just want to talk.
4. They have some level of fear from office of leadership, who is just like them.
5. They will never change with time. They still live in 19th century mindset. As you know most Verizon employees retire from the company so they have been around for 25-35 years.
6. There website, app and new credit card looks fine but their website is misleading. The marketing department is doing a poor job in publishing offers which are misleading, not transparent. In other words they are duping you and not letting you exercise their rights. As customer gets attracted to these offers with no specific disclaimers they learn they are trapped. FYI All offers are contingent on your spending limit on account. It's not mentioned anywhere. For example their latest offer of free iphone purple mini 64 GB will be offered it you add or port a line.

When asked from leadership why did your telesales, customer service and porting Dept not share this critical information. The leadership responds this is our internal policy. If you ask to show you a copy they will deny.

What does that mean. Millions of telephone subscribers are shopping around for new carrier and offers.

They are mislead by Verizon leadership ( Tier 2) and office of leadership, who don't want to take responsibility of what is going on. They state ‘customer should know it' Wow. Right?

Carlos as I finished talking said thank you for VENTING. I told him I was not venting but stating facts / incidents / name of leadership ( Tier 2 customer service) with date stamped.

I was sincerely giving a constructive feedback. I asked Carlos to take his words back. He denied.

As the call progresses Carlos was speaking the same language which I have been hearing for 3 month ( similar personalty) of Tier 2 support. He continued to defend actions of his tier 2 leadership and marketing Dept. I told him to look at the offer later on his own. He said which offer? Then days immediately it states based on credit check? Fact is account is already opened and there is no credit check needed. Spending limit is decided already.

When I told Carlos i am adding your name in my list, suddenly he changed his demeanor and become soft spoken and polite.

What a change?

He asked what I wanted. He talked with such conviction as if he will fix Verizon mindset right away.

I simply stated they need to honor there offer. He declined and shared same answer like his tier 2 leadership.

I could read between lines several tines he was very unhappy to hear the truth. No one likes to see their face if shown. I also informed him I could hear he is not happy with my constructive feedback.

He denied. I knew taking to Verizon was waste of time. Carlos forgot the basic lesson learnt of business ‘ Listen to customer, mediate and do your best' The reason being it's because of customers they have a Job.

I stated to him is was not a good idea on Verizon part to annoy customers. I have personally seen big business fail due to poor leadership.

Time changes but certain entities or people never change unless they go through setbacks.

Terrible service, stay away from this company

Verizon will not stop billing my76year old father every month, even though I have gone in to two stores to cancel his phone. Senior abuse. Bad Verizon.

Have you ever wanted to buy an accessory for a phone you bought at Verizon? Oh and if you switch to another service later and still want to buy something in the store or online? Well you can't unless you have an active account. So glad I am no longer a customer of theirs and on top of that they are gatekeeping me from their inventory. That's fine keep your products and I'll keep my money

Before this company was good now ther just charge for everything my internet is so slow n they said I’m the low level of internet but I’m not in low lever for the bill is too slow I can call text or look something when I need simple this company getting bad service just care about the money n raise the bill I have to change the company

Verizon doesn't care about business. Eg: residential website and support, above average, everything works and you can eventually speak with an operator. Small business service is just the opposite, the website doesn't work, has all sorts of functionality issues, hours to reach a support rep only to be transferred and hung up on because they have low standards for business support. This has been an eye opener of whom NOT to use when you own a small business and need reliable service

Coverage has been great, customer service were quick and helpful when addressing flaws and problems.
Thanks :)

Prepaid $300 for MiFi 8800 Jetpack. Wifi did not work AT ALL (Youtube kept spinning). Called back repeatedly the next day to shut off service, advised to take to a physical Verizon store. Local store said I would need to take it to Corporate Center an hour away. Used a prepaid UPS label to return to their TX warehouse. It's a month later & I'm still being transferred to several departments (in India) who are unable to update me on the status of my refund. DO NOT USE VERIZON!

If you're thinking about going with Verizon, DON'T! I've dealt with some bad companies, but Verizon has been a nightmare. Check out Verizon Wireless at the BBB and you'll see they have had almost 24,000 customer complaints filed on them in the last 3 years. Almost 9,000 in the last year, which means they're getting worse. I was with Verizon for 3.5 days before I dumped them and switched to T-Mobile. Texting never worked correctly and our data was extremely slow. Spent 3.5 days trying to speak with customer service at Verizon, to get it fixed, and did nothing but sit on hold until I gave up. The part that is really infuriating (the entire experience was infuriating actually) was I used their call back service, where a rep is supposed to call you back when they are available. I selected this option, they called and I was immediately put back on hold without speaking to anyone. I sat on hold for a while, then gave up. They did this to me twice. Then I get my bill estimate of $460 dollars for the first month. Should have been $60 activation fee +$140 monthly charge + tax. Dumped them the next morning. Fast forward a few weeks and I get a bill for $107.40 for 3.5 days of very poor service. Still can't get through to "customer service", so I filed a complaint with the BBB asking for a bill adjustment as my phones never did work correctly. Verizon could not care less about the poor customer service and the fact my phones didn't work. They pretty much said tough luck, pay our bill. That's the Verizon experience.

I went ahead and filed a complaint with the FTC because of the over billing. Verizon is no stranger to fines from the Federal Trade Commission.

What happened? From Flagship to Big Lots.
What a shame. When I get somebody I try to tell them I don't speak Farsi.